When prospective clients visit your office, your receptionist is the initial touch point and they create the initial impression that the client has of your business. A receptionist is probably going to do the accompanying assignments:-Get phone calls. 5) First Impressions. The primary role of a receptionist is to perform administrative and coordination tasks at the front desk of an office or work department. There is nothing more off-putting than arriving into an office with a reception desk in place but not a receptionist. Soft skills are very important in a receptionist. Much will be learned as they go along. One of the biggest drawbacks you may have for bringing on a receptionist on your team is the cost. People buy the way they sell. Have applicants been in a work situation juggling both front-of-house and backroom activities? That’s what we’ll talk about today. You’ll never have to be caught in the middle of a vital meeting with a dodgy WiFi signal again! That makes her very important. The receptionist knows everyone in the office (unlike most employees) and gets involved in all departments, helping out where necessary. We all know the saying that first impressions last and this is very much the case when you step into an office. This is why receptionist are equipped to behave in ways to sustain the interest of clients. As your receptionist is generally the first face that patients see when they walk into your office and is the first point of contact when patients call, it is of the utmost importance that they make a great first impression. After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers. Receptionists have a vital role to play in the office and it is important … They are great at making people feel at ease when entering the business and always finds out all the information possible! In place of a receptionist is a buzzer or a telephone with instructions of what extension to ring. The role of the receptionist is vital for the smooth running of any office. Relevant experience is the most important thing to look for. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. That’s why many businesses hire a virtual receptionist. In other words, the receptionist is often the first point of contact any incoming customer or caller has with that company. A good first impression counts, and as the initial point of human contact for any business, a receptionist needs to create a welcoming yet professional image. They are an important part of any administration; their regular job role includes attending the call and forwarding it to the relevant person in the office. Receptionist positions require high levels of reliability. They should be organized, speak and write clearly, manage time efficiently, be courteous, and have integrity. You can rely on them for their flexibility, and the ability to adapt quickly to new situations. A great receptionist is able to think fast, find solutions to problems, and ensure that clients and customers feel that they’re in good hands. Your receptionist should have a professional appearance that makes him or her seem approachable and friendly. A great receptionist will be an active listener and will always come off as a professional. In most cases, the receptionist is the first person that the customers see when they come into an office and also the first person that a caller would speak with if contacting the company by phone. In place of a receptionist is a buzzer or a telephone with instructions of what extension to ring. One of the key skills you must acquire to be a receptionist are organisational skills. The receptionist inspires and sustains confidence in visitors. I remember prior to the recession when receptionists were like gold dust. Time management is one of their strong points and will help you out immensely when needed! All of the other aspects of the offering pale in importance. 6 Lapp's Quay, Cork+ 353 21 2300 301cork@lacreme.ie, 4th Floor, Wallace House,Maritana Gate,Canada Street,Waterford+353 51 309651, About La CrèmeYour Career AllyA Career in La CrèmeMedia CentreContract WorkContact UsSitemap, Privacy Policy | Cookies Policy -La Crème © 2020, first impressions last and this is very much the case when you step into an office. The Importance Of The Receptionist In An Organization Essay Sample. She must strive to … In these roles, the receptionist must establish and maintain rapport. Remember that your clients experience starts with the person who answers the phone and greets people at reception – which is why the role of the receptionist is so important. They are also great listeners and will help with whatever is asked of them! Usually a new hire will receive office-specific, short term on-the-job training. The appearance, friendliness, knowledge and helpfulness of your receptionist will all be observed and will be key ingredients in formulating an impression of your company. Because, whatever you call it, ‘‘First and Last Impression Creator’’ is among the most important positions in your enterprise. A strong receptionist improves your internal and external communication, impresses your customers, and directly contributes to your business growth. While the role of the receptionist is evolving, the 5 key skills every receptionist should master include being technology-proficient, possessing emotional intelligence, having great communication, organizing time well, and adopting an independent approach to work. Yours faithfully. You can rely on them for their flexibility, and the ability to adapt quickly to new situations. Connaught House, 1 Burlington Rd, Dublin 4+ 353 1 4321 500dublin@lacreme.ie, Henry Street, Limerick+ 353 61 430 939limerick@lacreme.ie, 4th Floor, No. It’s important to know these qualities because your receptionist plays a significant role in your company. Aside from managing schedules, a receptionist may have to set appointments and keep track of messages, mail and emails on behalf of several other people. I’ve only covered a couple key ways receptionists contribute. The other admins in the office, who also share customer interaction responsibilities, are equally important brand ambassadors. They may be able to answer their questions, or they can direct them to the right place. They always know whats going on, which is especially good when new employees or clients enter the business, as they can answer any questions. While many people view the role of the receptionist as not so important, this couldn’t be less true! The importance of a receptionist is expansive considering the benefits the company and the public derive from the services of a good receptionist: 1. As mentioned above, a receptionist would manage your schedule, they are great at organising duties that employees might not have time for! By definition, a receptionist is the first person to be seen by a visitor to any business. But hiring a receptionist can be expensive and time-consuming. A receptionist is the first individual a visitant comes in contact with when they enter the house. They can always handle tricky phone calls and make sure that everyone’s schedules are on track, keeping on top of everything that makes the business run smoothly. Should be orderly: Orderliness is very important. They’ll know how to answer those tricky calls, help you keep on top of your contacts, and make sure your schedule is in check. Overall, when hiring the next receptionist, make sure to take into consideration the impact a receptionist has on the business. And as we’ve said before, great customer service is key to making more sales, getting more referrals, and a whole host of other important things. “Imagine that you are a price buyer and price is the top criteria in making your buying decision. Call … You’ll Save Money. So, when you are interviewing your receptionist candidates, gently find out what’s important to them in life. So, what qualities make a good receptionist? Most of the time, however, other staff members will be responsible for other tasks that matter for the guest. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. So how do you make sure you’ve got the right team in place at your front desk? A receptionists first impressions reflects on the entire company, Not only do they manage reception and meet & greet clients, they also always seem to have the solution for any problem that pops up!? So my receptionist, as the person who perhaps has the most contact with the most people, is arguably the most important brand ambassador I have. It is therefore important to start your receptionist resume with a captivating career objective statement, which is able to grab the recruiter’s attention and interested and cause them to want to learn more about you in other parts of the resume. I look forward to your favorable response. The front desk and the entire reception area should always be kept … The receptionist role has changed a lot in the hundreds of years that people have filled it, but the role remains an important one in any organization. It’s beginning to look a lot like Christmas!!! Do you want to know why? One important duty of the receptionist is to keep office records safe, by storing them in the computer or other storage devices. Your company receptionist is usually the first person customers interact with, which makes them hugely important. They set the tone for your customer service, and provide the first impression for your business. Receptionist are important, but they do not make good breakfast, clean a room properly, or offer special services (unless they are obliged to do so in a job contract, which happens in some small hotels). If you are looking for how you can make a powerful resume objective for a receptionist job, this post will be of immense help to you. Receptionists always perform their jobs at the reception (lobby, front office, waiting area, etc) of a business or organization. A great receptionist is able to think fast, solve complications, and ensure that clients and customers feel that they’re in good hands. Which is why her title is First Impressions Officer. Keep reading to discover the top 10 benefits of a virtual receptionist. When prospective clients visit your office, your receptionist is the initial touch point and they create the initial impression that the client has of your business. First impressions are powerful drivers in business, and when clients or members of the public visit a company in person the receptionist tends to be the first employee they meet. Here are a few reasons why YOU could be the most important person in the office; Receptionists are basically a brand ambassador for the company, they are often the first person and sometimes the only person that people have contact with when coming in to the office for a meeting or just calling up for information. 5 pages, 2490 words. I hereby request permission to issue a questionnaire and observe your receptionist at work. Answering the phone yourself when people call your business number can be a bit off putting and may … Here are 5 important skills every receptionist should master when working in a modern office, facility or organisation. They're a company's first line of defense. Receptionists need to maintain confidentiality as they may work with sensitive information that relates to the company or personal client details. A receptionist is one of the important person in any organization. The same goes for that initial contact over the phone – the way in which a call is answered and dealt with again creates an impression as to whether this is a company that you would like to do business with. Strong level of short term requirements in office support... Getting the most from your Temporary Employees. They can get you a phone number with the click of a button and put you in contact with someone in seconds, they certainly have their heads screwed on! A good receptionist must understand this role and feel comfortable with the responsibility. They were in such demand and when they were out sick, a temp receptionist was always organised as you couldn’t be without a receptionist for even a day. This would include addressing a scope of individuals, for example, customers, associates, partners and the general population. The receptionist and the response country give a visitant his or her first feeling of a house and sets the tone for his or her visit. Receiving Callers: The main duty of a receptionist is to receive people that come into the organization. A receptionist can literally do anything…..anything. People love the personal touch because it makes them feel important, and a computer cannot simply address every situation or need. A receptionist handles each customer differently based on their needs. A receptionist can literally do anything…..anything. A receptionist should know how to efficiently use common office equipment. It is vital that you have a dedicated receptionist who is warm and knowledgeable and who can field and route calls efficiently. The key asset a receptionist must hold is the ability to speak well and convey information clearly. This is very important, because with a good listening skill, the receptionist can be able to give adequate answers to questions asked by visitors or help them achieve their aim of visiting the office. In essence, the post of a receptionist is not a dead position. In my inbox every morning would be dozens of CVs from highly experienced and skilled receptionists from corporate multinationals and SMEs, whose jobs were the first to be made redundant. Greeting guests and customers and answering phones are core responsibilities. Their emotionally challenging work ranged from confirming a prescription with an angry patient, to congratulating a new mother, to consoling a man whose wife had just died, to helping a mentally ill … If in a medical industry, they will learn about privacy … A great receptionist takes on the role of everything; administrative duties, making travel arrangements, booking conference rooms, and are even able to handle those tricky phone calls (the ones we always dread!) Receptionists also direct visitors in an office to the right area, such as to an employee's work space. You can contact me at (876)-275-7158. The receptionist is the face of the company and also a unifying link in the company. Having a receptionist was viewed as being a luxury to the company, they were non-profit making and dispensable. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. A receptionist should be orderly and be able to keep his or her work area clean all the time. I also remember a time when receptionists were viewed in a different light. Employing a medical receptionist is arguably the most important hiring decision you will make – just as important as recruiting the right doctors. The appearance, friendliness, knowledge and helpfulness of your receptionist will all be observed and will be key ingredients in formulating an … 1. As a result, it's important to identify the qualities you're looking for in a receptionist before you start your search for the perfect person to be what could be your company's initial point of contact. The intent of this research is to acquire a better apprehension of the importance of the receptionist to the house. Whitney Wright . I am investigating the topic “An Investigation into the importance of the Receptionist”. They always make sure everyone’s schedules are on track and makes sure the business is running smoothly. A receptionist eliminates phone interruptions, prioritizes each call and is able to present you with an organized overview of every interaction they have. If you have a requirement to fill that all important receptionist role or you need any information on office support staff, give La Crème a call and one of our dedicated consultants will be able to help you, or alternatively visit our Book a Temp page. In a recent piece from the New York Times, Pauline Chen notes a study of the responsibilities of the medical receptionist, and finds they impact patient care more than one would think:. Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, … Therefore, good organizational skills are among the receptionist qualities that are of paramount importance. Any client that enters the office, their initial judgments of the business are based on their experience with this individual. 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